Delete your account
For the Nezdoo app · [LEGAL ENTITY NAME]
You can have your Nezdoo account and its data deleted at any time. You do not need the app installed to ask.
How to ask
- Email support@nezdoo.com with the subject Delete my Nezdoo account.
- Send it from the email address on the account. That is how we confirm it is you — we will not ask for a password or any document.
- We confirm by reply and complete the deletion within 30 days, usually sooner.
What gets deleted
- Your sign-in account and your profile — name, email, phone number, photo.
- Your search preferences and privacy settings.
- Your saved PGs, your booking requests and your notifications.
- Your messages, and your reviews.
- If you are an owner: your business details, your PG listings and their photos, and the rooms, beds, tenancy and payment records under them.
What stays with your PG owner, and why
If you have stayed somewhere, your owner's record of that stay does not disappear with your account — but you come off it. The tenancy and the rent they recorded stay on their books showing the amount, the date, the room and the payment method, labelled Former tenant with nobody attached.
That is deliberate, in both directions. An owner's rent ledger is their business record, and a tenant leaving should not blank out months of collected rent or the totals drawn from it. And what makes such a row personal is the person on it, not the fact that ₹12,000 was paid for Room 104 in September — so unhooking you from it is what deletion is actually for.
What else may be kept
- Anything we must keep by law, for example for tax or to deal with a legal claim, for as long as that obligation lasts.
- Backups, which are not edited in place. They roll off on their own cycle within 30 days.
Before you go
If you are an owner with tenants living in your PG, tell them before you delete — deleting removes the listing and the shared rent ledger they can see.
If what you actually want is to stop appearing rather than to leave, Profile → Privacy & Security lets you hide your name from reviews and owners, and an owner can unlist a PG under PG Settings without deleting anything.
Questions about a deletion in progress?